Orders and Shipping

How can I track my order?
After placing an order, you'll receive an email with tracking information sent to the email address you provided. You can track your order by clicking the link in the email or by logging into your account on our website.

What should I do if an item arrives damaged or defective?
If your order arrives damaged or defective, please reach out to our customer service team immediately. Include relevant photos and order details, and we'll address the issue promptly to ensure your satisfaction.

Returns and Exchanges
How do I initiate a return?
If you need to return an item, please first review our return policy. Then, contact our customer service team for detailed return instructions.

Payments and Refunds
What payment methods do you accept?
We accept a variety of payment methods including major credit cards, PayPal, and more. Simply choose the most convenient option during checkout.

How are refunds processed?
Refunds are typically processed within 1-3 business days to your original payment method. Once we receive and inspect the returned items, we’ll process your refund promptly.

Other Questions
For any additional questions or assistance, feel free to contact us at Bsmith@designsmithonline.com. We are committed to providing you with an exceptional shopping experience!

Privacy Policy

Privacy Statement
SECTION 1 - WHAT INFORMATION DO WE COLLECT?
When you purchase from our store, we collect the personal information you provide, such as your name, address, and email. Additionally, when you browse our store, we automatically receive your computer’s IP address, which helps us understand your browser and operating system better. With your permission, we may send you emails about our store, new products, and updates.

SECTION 2 - CONSENT
When you provide personal information for a transaction, we imply your consent to collect and use it for that purpose only. If we request your information for a secondary reason, such as marketing, we will ask for your explicit consent or provide an opportunity for you to opt-out.

To withdraw your consent at any time, contact us at Bsmith@designsmithonline.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Your data is stored through Shopify’s secure servers and databases.

For direct payment transactions, Shopify stores your credit card data securely and adheres to PCI-DSS standards, ensuring the secure handling of your information. For more details, please refer to Shopify’s Terms of Service or Privacy Statement.

SECTION 5 - THIRD-PARTY SERVICES
Third-party providers used by us will collect, use, and disclose your information only as necessary to perform services for us. We encourage you to read the privacy policies of these providers, particularly if they are located in jurisdictions different from your own, as your data may be subject to the laws of those jurisdictions.

Once you leave our site or are redirected to a third-party application, our Privacy Policy no longer applies.

SECTION 6 - SECURITY
We take reasonable precautions and follow industry best practices to ensure your personal information is secure. Payment information is encrypted using SSL technology and stored with AES encryption. While no method of transmission or storage is 100% secure, we adhere to PCI-DSS requirements and implement additional industry standards.

SECTION 8 - AGE OF CONSENT
By using this site, you confirm that you are of legal age in your state or province of residence, or that you have given consent for your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this policy at any time, with changes effective immediately upon posting on the website. We will notify you via email if significant changes are made. Please ensure your account information is accurate and up-to-date.

If our business is acquired or merged with another company, your information may be transferred to the new owners so we can continue to serve you.

For questions or concerns, contact our Privacy Compliance Officer at Bsmith@designsmithonline.com.

Intellectual Property Rights
Intellectual Property Statement

Welcome to the DesignSmithOnline website. We are dedicated to protecting intellectual property rights, including copyrights and trademarks. The DesignSmith team owns all content on this website, including text, graphics, logos, images, and digital downloads. No content or trademarks from this site may be used without permission.

If you believe your work or trademark has been used without authorization, please contact us with the following information:

Description of the work or trademark you believe is infringed.
Location of the infringing material on our website.
Your contact information.
A statement indicating that the disputed use is unauthorized.
A statement that the information provided is accurate and that you are the copyright or trademark owner or authorized to act on their behalf.
The DesignSmith team takes intellectual property rights seriously and will respond promptly to notifications of alleged infringement. We reserve the right to remove or restrict access to any content or trademarks that infringe on the rights of others and to terminate access to our website for infringing users.

For any questions regarding our intellectual property statement, please contact us.

Contact Us

Customer Service Hours:
We strive to respond to emails within 24 hours, excluding holidays.

Email: Bsmith@designsmithonline.com

Thank you for visiting DesignSmith Online!